Shipping Policy
Last Updated: October 02, 2024
At Hive, owned and operated by Afsal P, we are committed to ensuring a smooth and timely delivery of your exclusive women’s fashion items. Please take a moment to review our Shipping Policy to understand how we handle shipping, delivery times, and related details.
1. Order Processing
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped, along with tracking information to follow your shipment.
- In the rare event of any delays due to high order volume or unforeseen circumstances, we will notify you promptly.
2. Shipping Rates and Delivery Times
- Shipping rates vary depending on your location and the size of your order. Shipping charges will be calculated and displayed at checkout.
- Standard delivery typically takes between 5-7 business days within India, depending on your location. International shipping times vary depending on the destination and customs processes.
- Express shipping options may be available for an additional fee. Please select the preferred option at checkout.
3. Free Shipping
- We offer free standard shipping on all orders above INR 1,000 within India. For orders below this threshold, a flat shipping fee will apply.
- Free shipping offers for international orders may be available during promotions or specific campaigns. Please check our promotions page for any ongoing offers.
4. International Shipping
- We currently ship to selected countries outside India. Please note that international shipping times may vary based on customs clearance and local postal services.
- Customers are responsible for any customs duties, taxes, or additional charges imposed by their respective countries. These fees are not included in our shipping costs.
5. Shipment Tracking
- Once your order is shipped, you will receive an email with tracking information. You can use this to track the progress of your shipment via the carrier’s website.
- If you experience issues with tracking your order, please reach out to our support team at [email protected], and we will assist you.
6. Delays and Lost Packages
- While we strive to deliver your order within the estimated time frame, delays can occur due to reasons beyond our control, such as customs processing, courier delays, or extreme weather conditions.
- If your package is significantly delayed or lost, please contact our customer service team, and we will work with the shipping provider to resolve the issue.
- We cannot be held responsible for lost or stolen packages once the shipping carrier has confirmed delivery.
7. Address Accuracy
- It is the responsibility of the customer to provide accurate and complete shipping information at the time of purchase.
- Hive, owned by Afsal P., is not liable for any shipping delays or misdelivered packages resulting from incorrect or incomplete address information. If your address is incorrect, please contact us immediately after placing your order to rectify it.
8. Return Shipping
For information on return shipping, please refer to our Refund & Returns Policy. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product).
9. Changes to This Policy
Hive reserves the right to modify this Shipping Policy at any time. Any changes will be posted on this page, and continued use of our Site constitutes acceptance of those changes.
Contact Us
If you have any questions about shipping or need further assistance, please contact our customer support team at [email protected].
Thank you for shopping at Hive. Your trust and satisfaction are top priorities for Afsal P. and the Hive team!
Hive